Legal
Privacy & Cookie Policy
Last updated: 21 March 2026 · Applies to: plusclouds.com · Controller: Neonix Networks LLC
1. Data Controller
Depending on your region, the entity responsible for processing your personal data is:
| Region | Entity | Address |
|---|---|---|
| Global / Qatar | Neonix Networks LLC | 445 Corporation LN STE 264, Virginia Beach, VA 23462, USA |
| Turkey | Şef Bilişim Hizmetleri A.Ş. | Büyükdere Cad. Nurol Plaza 257/21A, Sarıyer, İstanbul, Türkiye |
| Netherlands / EU | PlusClouds BV | Keizersgracht 620, 1017 ER Amsterdam, Netherlands |
2. Data We Collect
We collect personal data in the following categories:
Account & Contact Data
- Name, email address, company name, and phone number provided at registration or via contact forms.
- Billing address and VAT number for invoicing purposes.
Usage & Technical Data
- Pages visited, features used, clicks, and session duration.
- IP address, browser type and version, operating system, and device type.
- Referral URL and UTM / affiliate parameters.
Support Data
- Messages sent via the Chatwoot live-chat widget.
- Ticket content and correspondence history.
3. How We Use Your Data
- Provide, operate, and improve our cloud and software services.
- Process orders, generate invoices, and manage subscriptions.
- Send transactional emails (deployment confirmations, invoices, alerts).
- Send marketing communications where you have opted in or where we have a legitimate interest.
- Detect, investigate, and prevent security incidents and abuse.
- Analyse product usage to prioritise development and improve user experience.
- Comply with legal and regulatory obligations.
4. Legal Basis for Processing
| Processing Activity | Legal Basis (GDPR Art. 6) |
|---|---|
| Service delivery and account management | Contract (Art. 6(1)(b)) |
| Invoicing and tax obligations | Legal obligation (Art. 6(1)(c)) |
| Self-hosted analytics (PostHog) | Legitimate interest (Art. 6(1)(f)) — data stays on our servers |
| Third-party analytics (GA4, Hotjar) | Consent (Art. 6(1)(a)) |
| Marketing cookies and ad platforms | Consent (Art. 6(1)(a)) |
| Live chat support (Chatwoot) | Consent (Art. 6(1)(a)) |
| Affiliate referral tracking | Legitimate interest (Art. 6(1)(f)) |
| Security monitoring and fraud prevention | Legitimate interest (Art. 6(1)(f)) |
6. Third-Party Services
We use the following sub-processors. Where data is transferred outside the EEA, appropriate safeguards are in place.
| Processor | Purpose | Location | Safeguard |
|---|---|---|---|
| Google LLC (GA4, GTM, Ads) | Analytics and advertising | USA | EU–US Data Privacy Framework |
| Meta Platforms Inc. | Facebook Pixel / advertising | USA | Standard Contractual Clauses |
| Hotjar Ltd | Heatmaps / session recording (AutoQuill only) | Malta (EU) | EU–EU (no transfer) |
| PostHog (self-hosted) | Product analytics and error tracking | Our servers | No transfer — first-party |
| Chatwoot (self-hosted) | Live chat support | Our servers | No transfer — first-party |
7. Data Retention
- Account data: duration of account plus 1 year after closure.
- Analytics data (GA4): 14 months (Google default).
- Analytics data (PostHog, self-hosted): 24 months.
- Support conversations (Chatwoot): 2 years.
- Billing records: 7 years (legal / tax obligation).
- Cookie consent records: 7 days (matches re-consent cycle).
8. Your Rights
Depending on your jurisdiction you have the following rights. To exercise any of them, email [email protected]. We respond within 30 days.
Access
Request a copy of the personal data we hold about you.
Rectification
Ask us to correct inaccurate or incomplete data.
Erasure
Request deletion of your data where there is no legal obligation to retain it.
Restriction
Ask us to pause processing while a dispute is resolved.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing based on legitimate interests or for direct marketing.
Withdraw Consent
Withdraw consent at any time via Cookie Settings in the footer. This does not affect prior processing.
Lodge a Complaint
File a complaint with your supervisory authority (ICO, CNIL, AP, KVKK, or equivalent).
9. Contact
For questions about this policy or to exercise your rights, contact our Data Protection team:
This policy may be updated periodically. Material changes will be communicated via a banner on the site or by email where required by law.
